Are you ready to be part of something exciting?

We’re looking for a Technical Support Specialist to join our team at Startdeliver, the next-generation platform for Customer Success. If you're technically inclined, eager to learn, and looking for a role where you can grow and take on new responsibilities, keep reading!

Who we are

Startdeliver is revolutionizing the way businesses deliver value to their customers. Using AI-powered tools, we help companies make sense of customer data and turn insights into actions. Our mission? To empower organizations to do the right things for their customers at the right time, driving meaningful impact.

What you’ll do

As a Technical Support Specialist, you’ll be the go-to person for technical support, ensuring our customers get the most out of our platform. While you don’t need to be a developer, familiarity with APIs, JSON, and related tools—as well as an eagerness to tackle technical challenges—are key.

Your key responsibilities will include:

• Supporting our customers – Troubleshoot technical issues and answer questions to ensure a smooth experience with Startdeliver. 
• Working with data – Assist customers with data integration using JSON and other relevant tools.
• Collaborating across teams – Work closely with Product and Customer Success to address customer needs and provide feedback for product improvements.
• Documenting and improving processes – Create resources and guides to help customers self-serve and streamline support operations.
• Growing with us – Dive into learning opportunities, take on new challenges, and expand your skill set in a fast-growing company.
  

What we’re looking for

To thrive in this role, you should have:
✔ Strong technical aptitude and a willingness to learn (experience with APIs is necessary).
✔ Problem-solving skills and a customer-first mindset.
✔ Great communication skills – You’ll be explaining complex concepts in simple terms.
✔ A proactive approach to improving processes and finding better ways to serve our customers.
💡 Bonus points if you have experience in SaaS, startups, or a support/customer success role.

What makes this role different?

🚀 Growth opportunities – This isn’t just a support role. You’ll have the chance to develop into areas like product development, customer success and much more!
🧠 Work with cutting-edge technology – We’re integrating AI into our platform and support processes, giving you hands-on experience with the latest innovations.
🤝 Collaborative culture – Your ideas matter. You’ll work with a team that values creativity, ownership, and having fun while doing impactful work.

Where we’re located

We’re based in central Stockholm at Klarabergsgatan 60, and we’d love for you to join us at our vibrant office.

Ready to join?

If you’re passionate about customer success, eager to develop your technical skills, and want to be part of a fast-growing company, we’d love to hear from you!

📩 Apply today and help us shape the future of Customer Success!