Are you passionate about both technology and customer success? Do you love solving technical challenges while helping customers maximize the value of a product? If so, this is your opportunity to join Startdeliver as a Customer Success Engineer!

Who we are

Startdeliver is revolutionizing how businesses drive customer value. With our AI-powered Customer Success platform, we help companies make sense of customer data and turn insights into action. Our mission? To empower organizations to do the right things for their customers at the right time, driving meaningful impact.

What you’ll do

As a Customer Success Engineer, you’ll be at the intersection of technology and customer success. Your role will be crucial in ensuring customers integrate, optimize, and fully leverage our platform. You will work closely with our Customer Success, Product, and Engineering teams to deliver technical solutions that drive customer adoption and retention.

Key responsibilities:

• Support Customers with technical questions– Guide customers through integrations, API configurations, and data.
• Solve complex customer challenges – Troubleshoot technical issues, recommend solutions, and help customers implement best practices.
• Drive product adoption – Work proactively with customers to ensure they use the platform efficiently and achieve their business goals.
• Collaborate across teams – Act as the bridge between Customer Success and Product/Engineering to ensure customer needs shape our product development.
• Enhance technical resources – Create documentation, FAQs, and guides to help customers self-serve and optimize their experience.
• Lead workshops & training – Educate customers and internal teams on best practices, integrations, and technical capabilities of the platform.

What we’re looking for

To be a great fit for this role, you have a background in Customer Success, Account Management, or Solutions Engineering and thrive on helping customers succeed. You understand SaaS products, integrations, and have a strong technical acumen while also excelling in building relationships and driving adoption.

• Experience working with customer portfolios and understanding their goals and challenges.
• Ability to proactively engage with customers, drive adoption, and identify growth opportunities.
• A strong technical aptitude and the ability to work with APIs, JSON, webhooks, and data integrations.
• Excellent communication and project management skills.
• A problem-solving mindset – You love breaking down complex challenges and finding solutions.
• A proactive approach – You take initiative, identify opportunities for improvement, and act on them.

💡 Bonus points if you have:

• Experience in a SaaS, startup, or tech-driven environment.
• A background in customer success, technical support, or a solutions engineering role.
• Familiarity with AI-driven platforms and data analytics.

What makes this role exciting?

Growth opportunities – This role is not just about support; it’s a stepping stone into product development, solutions engineering, and more!
Work with cutting-edge technology – Be part of a team integrating AI into customer success and support processes.
Collaborative culture – Your ideas and contributions will shape the future of how we engage with customers.

Where we’re located

We’re based in central Stockholm at Klarabergsgatan 60, and we’d love for you to join us at our office.

Ready to join?

If you’re passionate about customer success, have strong technical skills, and want to be part of a fast-growing company, we’d love to hear from you!

📩 Apply today and help us shape the future of Customer Success!